E-CRM

                          The Internet, the Web, and E-Commerce have changed the very nature of business. Even if your company doesn't do all its business over the Internet, customers want to contact you now by e-mail and the Web. And if Web-based E-Commerce is your business, live intervention at the right moment can dramatically reduce abandoned transactions and make the E-Commerce model more profitable.Traditional businesses and dot-coms alike win by combining eCommerce and the contact center. Giving offline customers more ways to get in touch increases business and customer loyalty. And giving online customers live service and guidance can make them buy more, and buy more often.

The Fulfillment Direct Customer Relationship Portal gives you a solid foundation for a complete E-Business system. How? It integrates front-office, back-office, E-Commerce, and media applications, and lets youmanage them from one central point. The results? Success in the E-Business ageSo a whole new science has sufared aimed at helping businesses to hang on to their customers. Only, it is a very old truth which was instinctively practiced in an earlier more honest age a truth which can be encapsulated in three word: respect the customer but this is the era of fancy jargon: so it is known as Electronic Customer Relations Management(eCRM). 

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CYBERECONOMY: INFORMATION TECHNOLOGY AND ECONOMY

                          It would be an understatement to say that the Information Technology (IT) is having an enormous influence on today’s global economy. It would be more appropriate to say that IT is now close to becoming the most important driver of the global economy. The competitiveness of a country’s economy and well being is getting closely aligned to its ability to innovate and participate in the IT industry.While the industrial revolution was initiated in the labor-intensive manufacturing industry by automotive pioneers like Ford, it is clear that the third revolution is driven by the knowledge-based services sector.In the last decade we have begun to see a new revolution- the information revolution.Today, and in the future, it is "brain" and not "brawn" that is the key to sustainable economic growth. Consequently, the level of development of the services sector,particularly the knowledge-intensive segments, has become a key determinant of national competitiveness for economies around the world. 

The use of money enabled the goods made by unknown people in remote places to be bought by others. Money enabled trade to cross immediate geographical boundaries and replaced barter. The information revolution is now enabling the emergence of a new type of barter system on electronic network. People can exchange goods without having to exchange money. This has led to the emergence of virtual markets. Electronic business with replace going to shops. Same is the case with electronic banking system.The impact of IT on economy has accelerated with the development of satellite communication, increasingly powerful and smaller memory chips and developments in software programming. This has had a fundamental effect impact on organizational structures and human resource management. Intermediate middle management levels have been thinned down and intellectual capital has become a key resource.The article deals with the IT and its impact on economy in general with special examples of Indian economy. The first section throws light on why IT is useful to us, followed by Business transformation needed to compete with the electronic world. The next two sections illustrate the impact of economy on IT and vice versa with India as reference. Lastly we have the problems regarding implementation of web-enabled business 

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Proteomics

                          Proteomics is something new in the field of biotechnology. It is basically the study of the proteome, the collective body of proteins made by a person’s cells and tissues. Since it is proteins, and to a much lesser extent, other types of biological molecules that are directly involved in both normal and disease associated biochemical processes, a more complete understanding of the disease may be gained by directly looking at the proteins present within a
diseased cell or tissue and this is achieved through the study of the proteome, Proteomics. For, Proteomics, we need 2-D electrophoresis equipment toseparate the proteins, mass spectrometry to identify them and x-ray crystallography to know more of the structure and function of the proteins. These equipments are essential in the study of proteomics.

The exact definition of proteomics varies depending on whom you ask, but most of the scientists agree that it can be broken into three main activities: identifying all the proteins made in a given cell, tissue or organism; determining how these proteins join forces to form networks akin to electrical circuits; and outlining the precise three-dimensional structure of the proteins in
an effort to find their Achilles’ heels-that is, where drugs might turn their activity on or off. Though the task seems straightforward, it is not as simple as it seems.

The critical pathway of proteome research includes:

• Sample collection
• Protein separation
• Protein identification
• Protein characterization
• Bioinformatics

These are the major steps involved in the proteome science studies.

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Management Information System (MIS)

                          A management information system (MIS) is a system or process that provides the information necessary to manage an organization effectively. MIS and the information it generates are generally considered essential components of prudent and reasonable business decisions. The importance of maintaining a consistent approach to the development, use, and review of MIS systems within the institution must be an ongoing concern of both bank management and OCC examiners. MIS should have a clearly defined framework of guidelines, policies or practices, standards, and procedures for the organization. These should be followed throughout the institution in the development, maintenance, and use of all MIS. MIS is viewed and used at many levels by management. It should be supportive of the institution's longer-term strategic goals and objectives. To the other extreme it is also those everyday financial accounting systems that are used to ensure basic control is maintained over financial record keeping activities. Financial accounting systems and subsystems are just one type of institutional MIS. Financial accounting systems are an important functional element or part of the total MIS structure. However, they are more narrowly focused on the internal balancing of an institution's books to the general ledger and other financial accounting subsystems. For example, accrual adjustments, reconciling and correcting entries used to reconcile the financial systems to the general ledger are not always immediately entered into other MIS systems. Accordingly, although MIS and accounting reconcilement totals for related listings and activities should be similar, they may not necessarily balance.

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