E-CRM

                          The Internet, the Web, and E-Commerce have changed the very nature of business. Even if your company doesn't do all its business over the Internet, customers want to contact you now by e-mail and the Web. And if Web-based E-Commerce is your business, live intervention at the right moment can dramatically reduce abandoned transactions and make the E-Commerce model more profitable.Traditional businesses and dot-coms alike win by combining eCommerce and the contact center. Giving offline customers more ways to get in touch increases business and customer loyalty. And giving online customers live service and guidance can make them buy more, and buy more often.

The Fulfillment Direct Customer Relationship Portal gives you a solid foundation for a complete E-Business system. How? It integrates front-office, back-office, E-Commerce, and media applications, and lets youmanage them from one central point. The results? Success in the E-Business ageSo a whole new science has sufared aimed at helping businesses to hang on to their customers. Only, it is a very old truth which was instinctively practiced in an earlier more honest age a truth which can be encapsulated in three word: respect the customer but this is the era of fancy jargon: so it is known as Electronic Customer Relations Management(eCRM). 

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